Customers do not fill out contact forms when they have a question — they want to message you on the app they already use. Chaty Pro puts a contact button widget on your site that opens the visitor’s preferred channel: WhatsApp, Facebook Messenger, Telegram, Viber, phone, email, and more. One floating widget, up to twenty-plus channels, and the conversation starts where the customer already is.
The Pro edition adds the targeting and behavioral controls that turn a button into a lead tool: display triggers, page-level targeting, agent availability schedules, and channel-specific settings like pre-filled WhatsApp messages. In the contact-widget category it competes with full chat systems — the distinction is that Chaty routes conversations to your real accounts rather than hosting bots, and the comparison maps when each model fits.
Competitive Features
- 20+ contact channels — WhatsApp, Messenger, Telegram, SMS, phone, email, VK, Line, Snapchat, and more behind one button
- WhatsApp-first experience — pre-filled messages, multiple agent numbers, and WhatsApp Business routing for the channel that dominates mobile contact
- Display triggers — show on page load, after scroll, after delay, or on exit intent, with per-page and per-device targeting
- Agent schedules — set availability per channel or agent so the widget invites chat when someone can actually answer
- Customizable button and menu design — position, color, icon size, hover effects, and call-to-action text that match the site brand
- Channel tooltips and CTAs — labels encourage the click and tell visitors what each channel does before they choose
- Google Analytics event tracking — channel clicks tracked as events, so contact behavior shows up in your analytics reports
Key Features
- Multi-channel widget builder — select and order channels, upload custom icons, and set tooltips per channel in a live preview
- Trigger system — immediate display, scroll depth, time delay, or exit intent, with frequency control for returning visitors
- Page-level targeting — show or hide the widget per URL, post type, or device category
- WhatsApp enhancements — pre-filled message text, multiple numbers with agent assignment, and desktop/mobile app linking handled automatically
- Availability schedules — channels hide outside their configured hours, replaced by an offline message or alternative contact route
- Click analytics — per-channel click counts in the dashboard plus GA event forwarding for funnel analysis
- Performance-conscious loading — the widget enqueues lightweight assets and defers loading until needed
Comparison with Competitors
Chaty Pro vs ChatPion
| Feature | Chaty Pro | ChatPion |
|---|---|---|
| Model | Routes to your apps | Hosted chatbot platform |
| Channel set | Contact links (WhatsApp, Messenger, etc.) | Bot conversations in-app |
| Automation | None — humans answer | Flows, AI replies, broadcasts |
| Setup depth | Minutes | Platform configuration |
| Best for | Direct human contact | Automated conversation marketing |
Chaty is the honest zero-automation option: it connects real people on real apps. ChatPion is the automation layer. Small businesses with someone available to answer usually start with Chaty.
Chaty Pro vs floating phone-number buttons
| Feature | Chaty Pro | Single phone button |
|---|---|---|
| Channel choice | Visitor selects from menu | One channel only |
| Analytics | Per-channel tracking | None |
| Schedules | Per channel | Rarely |
| Mobile handling | Correct app deep links per channel | Basic tel: link |
| Best for | Multiple contact routes | Single-channel simplicity |
The multi-channel menu is the core value: visitors pick the channel they prefer instead of the site guessing, which measurably lifts contact rates over a single button.
Recommended Stack — pair Chaty Pro with an analytics setup that tracks contact events, and if inbound volume outgrows manual answering, graduate to an automation layer like ChatPion while keeping Chaty as the front-door widget. For lead capture alongside chat, an opt-in popup complements the passive contact route.
Official Changelog
Version 3.6.1
Release Date: September 5, 2026
- Fix: WhatsApp deep links open the correct app on iOS 18
- Improvement: widget script defers loading below the fold
- Fix: tooltip text alignment on RTL locales
Version 3.6.0
Release Date: August 6, 2026
- New: per-channel availability schedules with offline fallback message
- Fix: GA event tracking fires once per channel interaction
- Improvement: icon menu rendering performance with 15+ channels
Version 3.5.9
Release Date: July 9, 2026
- Fix: custom icon uploads preserve transparency
- Fix: PHP 8.4 deprecation notices removed
- Improvement: mobile position options save correctly per device type
Frequently Asked Questions
Which channels does Chaty Pro support?
WhatsApp, Facebook Messenger, Telegram, SMS, phone, email, Skype, Viber, Line, Snapchat, and more — the Pro version unlocks the full channel set with multiple numbers per channel.
Does WhatsApp open correctly on desktop and mobile?
Yes. The widget generates deep links that open the WhatsApp app on mobile and WhatsApp Web on desktop automatically, with pre-filled message support.
Can different channels be available at different hours?
Yes. Pro adds per-channel schedules, so a support channel can appear only during office hours with an offline message outside them.
How does tracking work?
Each channel click is logged in the plugin dashboard and forwarded to Google Analytics as events, letting you measure which channels visitors actually choose.
Can I control which pages show the widget?
Yes. Page-level rules include URLs, post types, and device types, with show/hide lists per rule.
Does it slow the site down?
The widget loads a small script and defers initialization; with the icon menu collapsed by default, the performance footprint on page load is minimal.
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